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Leadership Exercise: “The Friction Fixer”

Leadership Exercise: “The Friction Fixer”

Leadership Exercise: “The Friction Fixer”

Leadership Exercise: “The Friction Fixer”

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3 Min

Turn workplace knots into smooth solutions with this simple exercise

Copyright © BoxMedia 2025

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Writers

Anna Zucchi

Artists

Lisa Juquet

CQ Creator

Clare Munn

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Leadership Exercise: “The Friction Fixer”

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In this exercise we’ll reflect on a current friction point with a colleague, partner, or team member and reframe it using developmental psychology-inspired leadership tools. It’s all about reducing resistance, building trust, and shifting the outcome in the process.

If you haven’t yet read our articles about negotiating with a toddler or listening to a teenager, now’s the time!

Step 1: Think of a recent or ongoing situation that’s causing tension or resistance.

This could be with:

  • A team member who won’t adapt to new processes
  • A stakeholder pushing for unrealistic scope
  • A peer who keeps going silent on deliverables
  • Or… someone who just keeps saying “no” to your ideas


✍️  Briefly describe the situation. Who’s involved? What’s the sticking point? How does it make you feel?

Step 2: Diagnose the toddler

Now analyze this interaction through the lens of talking to a toddler and see if you can spot any patterns.

Ask yourself:

  • Are they seeking control? (Toddler parallel: “I want to do it myself!”)
  • Are they emotionally dysregulated? (Toddler parallel: MELTDOWN)
  • Have I been too rigid (no choice), or too open (no structure)?
  • Am I matching their intensity instead of modeling calm?



Then reflect:

✍️ What would change if I:

  • Offered two clear choices within a structure?
  • Stayed calm instead of reactive?
  • Reinforced a positive behavior they did show?


📝  Write down one toddler-inspired shift you could try in this situation.



Step 3: Understand the teenager

Now view the same situation through they eyes of a teenager. This is someone who wants to be heard, validated, and respected – even when they’re resisting (and maybe wrong!).

Ask yourself:

  • Have I validated their emotions, or simply skipped straight to logic?
  • Might they feel ignored or micromanaged?
  • Have I made space for them to express themselves?
  • What might they be saying underneath the resistance?


Then try:

✍️  Reframing your team member's behavior as a signal of an unmet need.
Example: “Their constant objections aren’t about ego – it's about being left out of upstream decisions.”

Write a new way to open that conversation, using validation and reflective listening:

"Sounds like you’ve recently been raising concerns that haven’t been heard – is that fair to say?”

📝 Write down one teenager-inspired shift you could bring to this interaction.

Step 4: Integrate and lead forward

Now combine your toddler and teen insights into a leadership micro-strategy.

Use this structure:

✅ “Next time I interact with [person], I’ll...

  • Set clear structure by…
  • Model calm by…
  • Validate their experience by…
  • Invite participation by…”

This is your new leadership plan. One conversation, reshaped by developmental wisdom and applied emotional intelligence. Start seeing these moments of tension as practice fields for influence, coaching, and connection.

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Leadership Exercise: “The Friction Fixer”

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Copyright © BoxMedia 2025

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